CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Application Enhancements

This service provides support for various business applications used by the Polytechnic. It includes upgrades, patching and small modifications to supported applications.

More information about the applications supported by ICT Services can be found in the Business applications register.

Service Provisions :

This service includes:

  • An engagement process with business areas and application owners.
  • Responsibility for the software development lifecycle process that involves application owners.
  • Evaluation of patches, hot fixes and upgrades released by vendors in conjunction with application owners.
  • Minor upgrades and customizations to supported applications.
  • Unit testing and quality assurance of development work.
  • Performance and load testing by negotiation.

Please note that this service does not include:

  • No roadmap advice will be subject to a risk assessment.
Service Owner :
Technical Owner :
  • Team Leader, Research and Teaching
  • Team Leader, SMIS Services
  • Team Leader, Enterprise Systems
This service is available for: Business application owners
Service offerings and variations: Not applicable
Funding model Optional service offerings

Service cost

Costs apply to services that do not meet Core services criteria.
Review dates: No review dates are currently set.
Service conditions, support and availability:
Standard Support Hours.
References: