CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

ICT Security Incident Handling

This service provides advice and expertise to investigate and handle ICT security-related events.
Service Provisions :

This service includes:

  • Management of processes and handling of specific events (eg. Virus outbreaks).
  • Investigations of inappropriate use and/or access.
  • Liaison with internal and external entities.

This service does not include:

  • Physical security of ICT Facilities is the responsibility of Registrar’s Office.
  • Responsibility for data within applications.
  • Patching and configuration of systems.
Service Owner :
Technical Owner : Team Leader, ICT Risk Management
This service is available for:
  • Staff
  • Students
  • Externals
Service offerings and variations: Not applicable
Funding model Fully funded
Service cost Not applicable
Review dates: No review dates are currently set.
Service conditions, support and availability:
  • Standard Business Hours.
  • All use of Polytechnic ICT facilities should comply with the IT Acceptable Use and Security Policy
References:
IT Acceptable Use and Security Policy: