CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Database Hosting

This service provides a managed environment where databases can be hosted. Included with the service is storage space, backup and monitoring.
Service Provisions :

This service includes:

  • Technical standards for supported database platforms.
  • Managed environments for hosting of databases including storage, backup and monitoring.
  • Capacity planning and monitoring of databases and environments.
  • Escalated support from the service desk and application specialists.
  • Assistance in the diagnosis of performance problems.
  • Application of security patches from vendors.

Please note this service does not include:

  • Resolution of underlying application issues.
  • Responsibility for the integrity of data hosted within the databases.
  • Data protection is for disaster recovery purposes only.
  • Hosting of databases that are not one of the supported database platforms.
  • Support for database environments that are no longer supported by the vendor.
Service Owner :
Technical Owner : Team Leader, Enterprise Systems
This service is available for:
  • Staff
  • Business Application Owners
  • Postgraduate students
Service offerings and variations: There are 2 supported database platforms:
  • Oracle - versions 10g and 11g
  • MySQL
Funding model Optional service offerings

Service cost

Costs apply to services that do not meet Core Services criteria. Costs are negotiated and based on requirements for storage and backup.
Review dates : No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • Support for existing applications is provided for Linux platform only.
References: