CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Server Hosting and Management

This service provides for the hosting of servers within a University data centre and the end-to-end lifecycle support for server platforms.
Service Provisions :

This service includes:

  • A managed environment for hosting of servers.
  • Rack space, power and network connectivity.
  • Power surge and dropout protection in the form of Uninterruptible Power Supplies.
  • Hardware procurement and installation.
  • Lifecycle management of hardware.
  • Management, patching, fault diagnosis and configuration of supported server platforms.
  • Technical standards relating to supported server platforms.
  • Basic server and environmental monitoring.
  • Troubleshooting and escalation of incidents through the service desk.
  • Storage provisioning.
  • Standard backup schedule.
  • Capacity planning.

Please note this service does not include:

  • Support for servers or infrastructure that cannot be rack mounted.
  • Support for application services hosted by the server.
  • Support for servers or operating systems that are no longer supported by the vendor and do not meet technical standards, including equipment procured by areas.
Service Owner :
Technical Owner : Team Leader, Unix Services
This service is available for: Staff

Service offerings and variations:  

This service is available in the following configurations:
  1. Virtual server environment (where infrastructure and infrastructure costs are shared by multiple services). Base specifications are available upon request.
  2. Dedicated physical hardware and support. The service can be tailored to provide for custom requirements relating to backups, monitoring and storage.
Funding model Optional service offerings

Service cost                                

Hardware costs:
  • Initial cost of dedicated physical hardware is to be funded by the startup costs of a service.
  • Hardware refreshes will be funded for Core services only.
  • The cost of virtual environments is included within the total cost of the service.
  • Additional hardware/infrastructure required to meet unplanned capacity or organic growth is the responsibility of the business area.
  • Post warranty hardware support charges are the responsibility of the business area.
  • Additional costs associated with hardware replacement where the replacement is not 'like for like' is the responsibility of the business area.
Review dates:                         No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • Regular maintenance windows are required and apply to all services managed by the Polytechnic.
  • Partnering agreements will detail notification processes.
References: