CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Conference and Event Support Service

This service provides support for organizers of conferences and events in the setup and use of audio visual equipment and internet access.
Service Provisions :

This service includes:

  • Advice for conference and event organizers and assistance to establish requirements.
  • AV support services for conference and event organizers.
  • Accounts for conference delegates.
  • Wireless network capability for conference delegates.
  • Advice on network connectivity provided to organizers.
  • Troubleshooting with accounts and access.

Please note this service does not include:

  • Internet kiosk facilities and dedicated hardware for internet access.
  • Support and configuration of personal equipment.
Service Owner :
Technical Owner : Team Leader, Teaching Technologies
This service is available for:
  • Staff
  • Conference organizers
  • Event organizers

Service offerings and variations:  

  • Different offerings are available depending on the audience, type of event and the nature of the support required:
    • Event- internal Polytechnic audience: no charge.
    • Event- external audience: phone support is provided free of charge, costs apply if an onsite presence is required.
    • Event- premium: provision of AV mixing desk and professional onsite technicians, costs apply and vary according to the nature of the engagement.
    • Conference- phone support is provided free of charge, costs apply if an onsite presence is required and for the supply of additional equipment.
Funding model Optional service offerings

Service cost                                 

See service offerings.

Costs apply to all after hours work (outside Standard Support Hours) to cover overtime.

Review dates: No review dates are currently set.
Service conditions, support and availability:
  • All conference and event delegates who access the Polytechnic network are subject to the ICT Acceptable Use and Security Policy.
  • A minimum of 2 weeks’ notice is required for events and small conferences.
References:
IT Acceptable Use and Security Policy:
Information on hiring for events can be found at: