CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Access to ICT Services

This service provides students, staff and visitors with a unique username and password to access ICT services for the duration of their time at the Polytechnic. This includes general advice on logging in, changing passwords and obtaining access to services.
Service Provisions :

This service includes:

  • A unique username and password for all authorized users of Polytechnic IT services.
  • Liaising with business areas to determine rules governing identity management and access to IT services.
  • A process for the automatic creation of accounts and provisioning of access for University staff and students.
  • A process for the creation of accounts for visitors.
  • A process for the creation of generic accounts.
  • The provision of a system for self-service password changes.
  • Processes for the subsequent removal of accounts and de-provisioning of access to IT services.
  • Advice and troubleshooting of inquiries and issues relating to accounts and access to IT services.
  • Referral and escalation of access issues.
  • Management of data between enterprise and identity systems based on defined business rules.
  • Managing authentication systems to ensure data and service access is appropriate for business requirements.

Please note this service does not include:

  • Troubleshooting access issues related to services outside of the ICT service catalogue.
  • Processes relating to accounts and provisioning of access to business applications where the policy and processes regarding access are the responsibility of the business area.
Service Owner :
Technical Owner : Team Leader, IT Risk Management

This service is available for:

  • Staff
  • Students
  • Visitors
Service offerings and variations: Not applicable
Funding model Fully funded

Service cost

Business areas are responsible for internet usage costs associated with staff including authorized visitors (ref Internet Access Service)

Review dates:

No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours
  • All users of ICT services are subject to the ICT Acceptable Use and Security Policy.
  • Account creation is subject to identity management business rules.
  • One account is provided per person

References:

IT Acceptable Use and Security Policy: