CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Audio Visual Service

This service provides end-to-end lifecycle support for video conferencing and presentation systems in teaching areas and shared facilities across Polytechnic campuses.
Service Provisions :
This service includes:
  • The procurement, design, installation, maintenance and decommissioning of AV equipment in common teaching areas.
  • Routine checks of supported venues.
  • Support for users in the form of phone and onsite support.
  • A booking service for video conferences.
  • A booking service for additional AV equipment hire.
  • Maintaining a register of supported venues and facilities.

Please note this service does not include:

  • After hours technical support unless specifically requested and funded.
  • Support for specialized spaces in Faculties.
Service Owner :  
Technical Owner : Team Leader, Teaching Technologies
This service is available for:
  • Staff
  • Students
Service offerings and variations: Not applicable
Funding model Optional service offerings
Partial cost recovery

Service cost                    

  • Facilities that meet Core Services criteria are fully supported.
  • Facilities that do not meet Core Services criteria will be subject to a partnering agreement and costs will apply.
  • All facilities are subject to the following charges:
    • After hours bookings of video conference rooms and technician overtime.
    • Call costs for video conferencing over ISP (billed directly by the provider).
    • Call costs for video conferencing over IP are not recharged.
Review dates:                   No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • Critical systems support.
  • Priority 1 calls received from a supported venue on the Main campus have a target of 10-15minute onsite response.
  • At Chichiri campus phone support is provided to onsite desktop support staff that assist users of facilities.
  • There is a target lifecycle of 5 years for equipment.
  • The schedule of supported common teaching area venues is governed by the Polytechnic Information and Communications Technology Committee.
References: