CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Information and Feedback about ICT Service

A range of communication services are available to provide the Polytechnic community with information about:

    • planned and unplanned outages
    • forthcoming changes to services
    • major project activities

Regular feedback is also sought from the community through surveys.

Service Provisions :

This service includes:

  • Maintenance of the website.
  • A process for providing notifications regarding ICT services to all staff and all students.
  • Communications to target groups by appropriate mechanisms that include e-mail, mobile and desktop messaging alerts.
  • Customer satisfaction surveys
  • Advice to specialists and project managers on communication processes.

Please note this service does not include:

  • Communications regarding services outside of the ICT service catalogue.
Service Owner :  
Technical Owner : Team Leader, Service Desk
This service is available for:
  • Staff
  • Students
  • Visitors
Service offerings and variations: Not applicable
Funding model Fully funded
Service cost Not applicable
Review dates: No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours
  • Notifications for all staff and all students are subject to approval by the offices of the Registrar and Dean of Students.
References:

Information on the status of ICT services and facilities can be found at: