Internet Access

This service provides individuals with access to the Internet.
Service Provisions :

This service includes:

  • Access to the public Internet from inside and outside the Polytechnic network
  • Troubleshooting and escalated support from the service desk for issues related to web browsing and proxy configuration.
  • Advice and instructions related to proxy configuration.
  • Tracking of internet usage.
  • A process for requests to increase internet quotas.
  • Processes for recharging internet usage.
  • Filtering of web content according to security policy.
  • A process for users to request an exception to web content filtering.
  • Monitoring of performance, throughput and availability.

Please note this service does not include:

  • Installation and support for the browser as part of a standard operating environment.
  • Troubleshooting of internet related issues for staff or students using a third party internet service provider.
Service Owner :  
Technical Owner : Team Leader, Network Services
This service is available for:
  • Staff
  • Postgraduate research
  • Postgraduate course work
  • Honors and international students
  • Normal entry students
  • Special/Evening students
  • MDC and CEC students
  • Visitors

Service offerings and variations:

  • There is no charge for ON-NET internet usage.
  • Staff and Postgraduate research students have unlimited access to OFF-NET internet sites (i.e. not for educational or research purposes).

Quotas apply to:

  • Postgraduate coursework, honors and international students - 1GB per semester
  • Undergraduate students – 300MB per semester
  • A process exists whereby staff may request increases in quota for students for teaching purposes.
Funding model Capacity-based funding

Service cost


  • Infrastructure is provided as part of Core services.
  • Business areas are recharged for usage by staff and   postgraduate research students.
  • Top-ups for students are available at a cost of K5/MB.
Review dates:                   
Service conditions, support and availability:
  • Standard Support Hours.
  • Internet quotas are governed by the Polytechnic Information and Communications Technology Committee.
Refer to the following site for more information on Internet usage and quotas: