Remote Access Service

This service provides secure, authenticated access to the Polytechnic network from local and remote locations for authorized users through services such as EduRoam, HEST Interconnect, MAREN, and virtual private network technology.
Service Provisions :
This service includes:
  • The management of Virtual Private Network (VPN) infrastructure.
  • The escalation of incidents from the service desk.
  • Maintenance of a self-service website for users that contains the client and installation guides.
  • The management of Identity Federations for Research and Education networks
  • The Managing Grid, Cloud and HPC federations
Service Owner :  
Technical Owner : Team Leader, Network Services
This service is available for:
  • Staff
  • Students
  • Visitors
  • Conference delegates
Service offerings and variations: Not applicable
Funding model Fully funded
Service cost Refer to Internet Access  Services for costs relating to internet usage.
Review dates: No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • All users of remote access services are subject to the IT Acceptable Use and Security Policy.
IT Acceptable Use and Security Policy: