CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Telephony Service

This service provides telephone services for internal and external calls and supporting services such as voicemail.
Service Provisions :

This service includes:

  • Infrastructure and applications to deliver voice services.
  • Provision of pricing and quotes for work.
  • Cabling to desks/wall points.
  • The procurement of handsets.
  • Changes (simple and complex) to support moves and changes of staff in the workplace.
  • The licensing of devices.
  • Maintaining a website with handset and voice plan information.
  • Recharging of calls.
  • Ownership of warranty jobs.
  • Troubleshooting and escalated support from the service desk for issues related to Telephone services and voicemail.
  • Training and online user guides for telephone and voicemail services.

Please note this service does not include:

  • Phone conferencing, video conferencing and teleconferencing.
Service Owner :  
Technical Owner : Team Leader, Network Services
This service is available for:
  • Staff
  • Co-location partners
Service offerings and variations:   Analogue, Digital and VOIP devices are supported
Funding model Partial cost recovery
Service cost The cost of handsets and calls are recharged to business areas.
Review dates: No review dates are currently set.
Service conditions, support and availability:
Standard Support Hours.
References:
Refer to the Telephone Services website for more information: