CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Wireless Service

This service provides a secure wireless network on campus that enables authorized users to connect to the Polytechnic network and internet from mobile devices.
Service Provisions :

This service includes:

  • Advice on wireless configuration.
  • Troubleshooting of connectivity issues escalated from the service desk.
  • Wireless and authentication infrastructure across all campuses.
  • Support for student residences.

Please note this service does not include:

  • Support for usage that falls outside of Acceptable Use Guidelines wireless provided by Third-Party suppliers.
  • Devices to connect to the wireless network.
Service Owner :  
Technical Owner : Team Leader, Network Services
This service is available for:
  • Staff
  • Students
  • Visitors
Service offerings and variations: Not applicable
Funding model Fully funded
Service cost Refer to Internet Access Services for costs relating to internet usage.
Review dates: No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • Users must have an authorized account and are subject to the IT Acceptable Use and Security Policy.
  • Known black spots exist on the wireless network, connectivity cannot be guaranteed from every location on every campus.
References:
IT Acceptable Use and Security Policy: