CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

E-mail Service

This service provides personal and group e-mail services. The service includes filtering to provide protection from spam and electronic viruses.
Service Provisions :

The service provides:

  • Personal inboxes for staff.
  • Personal inboxes for students with access to other collaboration features.
  • Mailboxes for role-based accounts.
  • Mailboxes for visitors.
  • Group e-mail services.
  • Web-based access to mail for staff.
  • A sign-up service to Google apps for students.
  • An alternate forwarding service for students not using Google.
  • Spam and anti-virus filtering.

This service includes:

  • Maintenance and upgrades to staff, group, spam and anti-virus environments.
  • Escalated technical support for staff, group, spam and anti-virus environments
  • The escalation of incidents related to students to an external provider.
  • Liaison with external service providers.
  • A process that enables students not formally signed up to use the Polytechnic service to provide a forwarding e-mail address.
  • A process for the creation of new e-mail groups.
  • A process for creating a designate inbox.
  • A process for restoring data for staff.
  • A process for deleting e-mail services when staff, students and visitors no longer have a relationship with the Polytechnic.
  • Capacity and disaster recovery planning.

Please note this service does not include:

  • The ability to restore data for students.
  • Capacity and disaster recovery planning for the student e-mail environment.
Service Owner :  
Technical Owner : Team Leader, Unix Services
This service is available for:
  • Staff
  • Titleholders
  • Postgraduate Research students
  • Students
  • Visitors

Service offerings and variations:      

Mail boxes are provisioned with the following quotas:

  • on Google Apps - 7GB
Funding model Capacity-based funding

Service cost                          

Costs apply to creation of extra emails for postgraduate research and special students, titleholders and visitor/designate accounts
Review dates:                  
Service conditions, support and availability:
  • Standard Support Hours.
  • Critical systems support - Level 1
  • Individual inboxes allocated automatically on commencement for staff and Students through sign-up to Google apps (accepting terms and conditions).
  • Access is governed by Identity Management rules for account provisioning.
  • Mailbox quotas are governed by the Polytechnic Information and Communications Technology Committee.
References:
Refer to the following site for more information on e-mail quotas: