CENTRE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES

Networked Printing for Students

This service provides access to networked printing for undergraduate students located on campus.
Service Provisions :

This service includes:

  • Negotiation and arrangement of preferred suppliers.
  • A maintenance contract with vendors.
  • Managing installation and services through vendors.
  • The management of printer queues and permissions.
  • The management of a print management system and processes.
  • Management, monitoring, fault diagnosis and configuration of printing infrastructure.
  • A process to increase quotas upon request from Faculty.
  • A process for students to purchase additional quota.
  • The ownership of warranty jobs.
  • General printing troubleshooting.
  • The provision of consumables.
  • Lifecycle management of printer hardware.
  • The procurement of printers where a new service is being established.

Please note this service does not include:

  • Responsibility for any printers used by postgraduate research students.
  • Responsibility for any printers not on print management system.
Service Owner :
Technical Owner : Team Leader, Teaching Technologies
This service is available for:
  • Undergraduate students
  • Honors Students
  • Postgraduate Coursework students
Service offerings and variations: Print services are provisioned with a quota period.
Funding model Capacity-based funding

Service cost

Consumables and replacement hardware are funded under Core Services.The purchase of printer hardware for new print services is the responsibility of business areas.Costs apply to quota increases by students.

Review dates:                 No review dates are currently set.
Service conditions, support and availability:
  • Standard Support Hours.
  • Critical systems support
  • Availability of the service is determined by opening hours of the relevant facility.
  • Print quotas are governed by the Polytechnic Information and Communications Technology Committee.
References:
Refer to the following site for more information on print quotas and the pricing of additional quota: